How to cancel your ROLI Learn Membership to prevent auto-renewal
This article explains how to cancel your ROLI Learn Membership and stop it from auto-renewing. Your subscription will remain active until the end of your current billing cycle, after which you will no longer have access to the full ROLI Learn app experience.
If you choose to cancel your membership within 30 days of activation, you may be eligible for a refund. In this case, please contact our Support Team to discuss your options.
Step 1:
Head to ROLI.com/signin. Login to your account if prompted.
Step 2:
Click Manage my Piano & App:
Step 3:
Click Manage membership:
Step 4:
In the popup window, select Cancel membership, then click Next:
Step 5:
You'll now be prompted to confirm your decision to cancel -- if you are happy to proceed, click Continue:
Step 6:
After clicking continue, a new page will load. Click Cancel subscription to finalise the cancellation. It's essential this step is completed or auto-renewal will remain active for your Membership.
When cancellation is complete, you'll return to the Manage My Piano & App page. Here you'll find the details of your Membership tier, billing cycle length, and subscription end date. If you wish to reactivate auto-renewal in future, simply click Reactivate membership.
If you run into any issues with the cancellation process please reach out to our Support Team who will be happy to help you!