Issue
The ROLI Learn app may crash the first time you attempt to connect Airwave via USB-C during onboarding.
Troubleshooting Steps
1. Install and launch the 1.43.1 update on an Android tablet (without an Airwave connected to the tablet).
2. Sign in and proceed to the onboarding process.
3. Continue through the onboarding until you reach the page that asks whether you have an Airwave.
4. Press "Yes".
5. At this stage, a permissions prompt will appear requesting camera access for ROLI Learn. Select “While using the app” or “Only this time” to grant permission.
6. Continue through the following screens until the app prompts you to connect the Airwave to your tablet.
7. At this stage, a second permissions prompt will appear, and the app may crash and close.
8. Reopen the app.
9. Go through the onboarding process again until you reach the step asking you to connect the Airwave to your tablet.
10. Accept any permissions notifications if they appear.
11. At this stage, the app should continue as expected. If it doesn’t, try unplugging and reconnecting the Airwave.
If you need further assistance, please don’t hesitate to contact our Support Team for help.